By special arrangement, we can also establish a dispatch center on your premise, reached internally at an office extension and tied to your PC network. We can also accommodate you with Priority pickups, umbrella escorts to your car in bad weather, or a line of Lincoln Town Cars - at your disposal-outside your building. Our graphics department can create customized signage and vouchers with your corporate logo, as well.
Better Service Through Airport Service Desks
Because we have 1,000 cars in the New York area, we can offer amenities that other companies can't. We also retain 25,000 square feet of combined facilities-complete with dispatch centers and a ready fleet of Town Cars in our Concord lots- at all three metropolitan area airports. Which means there is no need to make reservations. Simply call when you land and your car will arrive in five to seven minutes. This exclusive Concord service is available seven days a week - 24 hours a day. And at no additional charge.
Personalized Service: It Starts The Moment You Call
One of the most reassuring aspects of riding with Concord starts with your phone call. As a result of consistent reinvestment in the infrastructure of our company, we employ one of the most technologically advanced communication systems in the
Real-Time Tracking From Our Central Monitoring Station
Our Drivers are linked by digital communications between our command base and the Mobile Data Terminals in their cars. Our dispatch center constantly monitors traffic conditions, airline arrivals, delays and diversions. Moreover, our drivers are always in touch. They carry pagers and are equipped with cellular phones and two-way radios that are built into every car. Which means, we are not only better prepared to cut your travel time-and minimize charges for waiting - you can rely on us to be there when you call.
A Dispatch Center That Feels More Like a Personal Valet
Our 300-line digital phone system not only helps us to take your calls immediately, it also allows our dispatch center to work in conjunction with our WINDOWS NT 4.0 ALEPH DISPATCH SYSTEM. Which means our Concord reservations staff can access your profile in our database complete with office and home address, phone number, driving directions and smoking/non smoking preference - and digitally relay that information to you car. So there's no need to repeat information every time you call.
VIP Cards: No Vouchers. No Paperwork. An Unencumbered Way To Travel
We can spare your top executives and partners the tedium of carrying vouchers. As an option, you can receive VIP cards to which trips can be billed. VIP cards help to streamline your billing, as well as speed your executives along their way.
The Concord Philosophy: Listening To our Clients And Understanding Their Needs
Take a car and add a driver and you have exactly that - a car and a driver. In most instances, it's the way most other companies tend to operate. At Concord, however, the difference lies in how we facilitate and manage our business. Everything from selecting our drivers to maintaining our fleet of over 1,000 Lincoln Town Cars is a direct result of listening to our clients and understanding their needs. Take our drivers for instance. Unlike their industry counterparts, they are true franchisees. They own and operate their own vehicles, which means they go the extra mile to provide outstanding service, because they know that they have a vested interest in their own business. Simple as it may sound, it is the backbone of the Concord heritage, and few companies have the commitment and tenacity to operate in that fashion today.
Comfort And Reliability Extend Beyond The Ride Of Our Cars
Cars in peak running condition, spotless interiors and professional, knowledgeable, courteous, safe drivers are more than a prerequisites. It is the Concord way. And you shouldn't expect any less from any company you might use. At Concord, we were among the first to require that the latest-model Town Cars are rotated into our fleet every three years. Not to mention, safety and training classes that are mandatory for our drivers. Before anyone can drive for Concord, they're put through extensive testing and thorough background checks. Our security committee tests randomly for drugs and alcohol , and administers random eye exams and physicals, as well. We require a New York State E-class driver's license and a license with the New York Taxi & Limousine Commission. Ultimately, our unwavering dedication to our staff, equipment and facilities, translates into an efficient, finely-tuned operation. To you, that means unsurpassed, dependable performance and stable rates.
OUR DISPATCH CENTER RUNS FROM A 300 LINE ISOETEC DIGITAL PHONE SYSTEM AND AN WINDOWS NT 4.0 ALEPH DISPATCH SYSTEMS BASED SERVER.
BOTH SYSTEMS ARE CONSTANTLY UPDATED AND FULLY BACKED UP FOR DISASTER RECOVERY.
